INSIGHT ASSIST™
RESOURCE HUB
CUSTOMER CONVERSATIONS
Prepare for a more useful customer conversation.
Before you call or meet with a customer, confirm what the customer is shopping for and what may have changed.
Check if someone is still shopping
Confirm current activity before your team calls or follows up.
Confirm the customer is still active
Know whether the opportunity is current before making contact.
Try this in Chat:
“Is customer [Name] still shopping?”
See vehicles viewed
Use recent vehicle interest to make the conversation more relevant.
Try this in Chat:
“What vehicles has customer [Name] viewed recently?”
Check the customer profile before contacting
Review customer, vehicle, shopping, sales, and service information together before your conversation by searching in the customer list.
READY TO PUT INSIGHT ASSIST TO WORK?
Try Insight Assist with data from your dealership now.